Consultancy
Payments often represent a noticeable cost to merchants. Fees of 2% to 3% can be common. More importantly payments are the final step in your customer experience. They can make or break a purchase decision.
We have been working with some of Australia’s premier merchants for many years to help them align a payment experience to their overall customer experience roadmap and to manage the overall cost of payment acceptance.
Let us help you ensure that you optimise every sale and minimise acceptance costs.
Merchant Implementations
The sales team have won a new deal but what next? Do you have the resources and industry knowledge to quickly scale up and run the implementation?
We have been running merchant implementation programs for many years and have resources available to professionally run your next large implementation program.
If you need experienced, professional payments resources reach out and let us help.
Training
Payments is a complex, jargon filled, ever changing industry. It also has far ranging impacts on your business across technology, finance, operations and customer experience. How do you ensure that payments is well understood within your organisation?
We have been running bespoke payments training programs for merchants for many years. We can give high level knowledge to Boards and the C-suite or we can get right into the detail with technology or finance teams and best of all we speak retail, not bank.
If anyone one in your organisation works in or around payments acceptance, we can prepare a training session to ensure that they have all of the knowledge they need to optimise their role.
1:1 Mentoring
Stepping up into a new role? Managing a team for the first time? Responsible for product management and need some guidance on how to get started? We have many years of experience in managing high performing teams, in building operational capabilities, in presenting to boards, in developing team culture and delivering great products.
We have a range of packages available to suit your needs and can have regular formal catch ups to personally tailor our advice to your specific professional needs or we can just be an as needed sounding board to review a document or an email before you hit send. If you are interested in progressing your career into and beyond middle management then we can provide you with the tolls and guidance to enable that growth,
Stuart Haughey 